During this crazy shopping season, here are five happy customer service experiences I've experienced recently. And as someone who worked retail (anyone shop at Limited Express in the late 80s?), I ask you to please be kind and patient to the store clerks you see during the coming days.
- Great Goods: I found Doris' Etsy site through a Google search for aprons a year ago, but finally ordered one for my birthday this year (thanks, Mom and Dad!). Not only is the apron beautiful, but it arrived quickly and was packaged beautifully with a handwritten note and a family recipe tucked inside. There's not much left on her site now (clearly I'm not the only one who likes her aprons), but she has some really great fabrics.
- H*Lea*Designs: Okay, so Heather is a friend of mine. But still, I trust she gives this kind of service to all her customers. The adorable hand-knit hat I ordered for Pippi arrived on time and was custom-fit to her head. She has styles for boys, too, and will customize colors on request.
- Mabel's Labels: Not only did I get a conference coupon for free labels (which are fantastic, by the way), but I also got picked as the "Customer of the Day." Even before my labels arrived, I received a package with a great double-end pen, a reusable shopping bag and other treats from Mabel's -- I felt so important.
- Marriott: This story didn't actually start out so happy, as you may remember from our ill-fated pack-n-play incident over Thanksgiving. But I give Marriott full credit for responding quickly, listening to my concerns, tracking down a solution to the problem and giving us some bonus rewards points as a make-up gift. Companies make mistakes sometimes -- great customer service is what makes us forgive them.
- Quail Ridge Books and Music: I realize that not all of my readers live close enough to Raleigh to be able to enjoy our local book store. But I hope that you'll support your independent bookseller wherever you are -- or just order online from Quail Ridge. Their staff is knowledgeable and helpful, the store is lovely, the gift wrap is free (year-round) and the children's section is top-rate. Check here for some of my suggestions of what to buy.
So, what's your best customer service experience lately?